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  • Writer's pictureSimone Godwin

Become an Exceptional Leader

Here’s What to Do

Dale Carnegie’s book, How to Win Friends and Influence People teaches four major leadership lessons. Here’s an easy look at what to do – and what not to do – as you establish a solid leadership style in all areas of your life.

How to Handle People


  • Be understanding and forgiving

  • Help your colleagues truly want to do what you’re asking


  • Criticize, condemn or complain

  • Give insincere appreciation

How to Make People Like You


  • Become genuinely interested in others

  • Remember a person’s name, and use it in conversation

  • Smile


  • Talk only about yourself

  • Exclusively talk about your own interests

  • Make others feel unimportant

How to Win Over Others to Your Way of Thinking


  • Begin conversations in a friendly way

  • See things from the other person’s point of view

  • Empathize with others’ ideas


  • Provoke an argument

  • Tell someone they’re wrong

  • Do most of the talking

How to Be A Leader


  • Acknowledge your own mistakes

  • Lead with praise and honest appreciation

  • Ask your team questions


  • Directly address the mistakes of others

  • Set low standards

  • Give direct orders

Words of Wisdom from Dale Carnegie

“Instead of condemning people, let’s try to understand them. Let’s try to figure out why they do what they do. That’s a lot more profitable and intriguing than criticism; and it breeds sympathy, tolerance and kindness.”

“If you want to gather honey, don’t kick over the beehive.”

“You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.”


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